Transformasi Digital di Industri Perbankan Indonesia : Impak pada Stress Kerja Karyawan

  • Shinta Winasis Program Doktoral, Universitas Mercubuana Jakarta
  • Setyo Riyanto Program Doktoral Universitas Mercubuana Jakarta
Abstract views: 6830 , PDF downloads: 5133
Keywords: Transformasi digital, Industri Perbankan, Stress Kerja, Engagement

Abstract

Transformasi digital saat ini merupakan salah satu agenda penting dalam industri Perbankan Indonesia. Kebutuhan akan transformasi menjadi prioritas utama bagi perusahaan, agar lebih agile dalam pasar yang berubah dengan cepat. Perubahan yang terjadi akibat transformasi bersifat mendasar, disruptif & sangat dinamis. Prosedur dan kondisi kerja yang telah berjalan secara konvensional selama beberapa dekade harus diubah secara radikal untuk memastikan perusahaan dapat beradaptasi dalam lanskap yang sangat kompetitif. Perusahaan harus menerapkan strategi transformasi digital terintegrasi untuk meningkatkan kinerja perusahaan dan karenanya meningkatkan peluang bisnis jangka panjang perusahaan secara berkelanjutan. Pada fase ini perusahaan membutuhkan komitmen dan engagement/keterikatan dan dukungan dari karyawannya. Namun perubahan akan secara langsung mempengaruhi kondisi psikologis berupa munculnya indikasi stress kerja karyawan, dan jika tidak ditangani dengan baik akan menghasilkan resistensi dan pengaruh negatif pada perubahan itu sendiri. Pada penelitian akan dipresentasikan hasil survei mengenai kondisi stress kerja yang dialami oleh karyawan di bank swasta yang telah melakukan perubahan radikal berbasis teknologi selama 1 tahun. Hasil penelitian menunjukkan bahwa terdapat indikasi adanya stress kerja dan sebagai implikasinya diusulkan penelitian lebih lanjut tentang masalah yang dibahas

Downloads

Download data is not yet available.

Author Biography

Shinta Winasis, Program Doktoral, Universitas Mercubuana Jakarta

Program Doktoral Sumber Daya Manusia

References

Anderson D, Anderson LA, Beyond change management : How to achieve breakthrough results through concious change leadership, John & Wiley Publication, 2010

Andrews J, Brown J, People Strategy for the Digital Age : A New take on talent, PWC Global Report, available on https://www.pwc.com/gx/en/services/people-organisation/publications/people-strategy.html, 2015

Berman, S. J., Digital transformation: opportunities to create new business models. Journal of Strategy & Leadership, 40(2), 16-24, 2012

Capgemini,) Top 10 trends in payment in 2016. https://www.capgemini.com/re source-file-access/resource/pdf/payments_trends_2016.pdf, 2016

CapGemini, World Retail Banking Report. Available http://www.capgemini.com, 2016

Chiesa, R., Toderi, S., Dordoni, P., Henkens, K., Fiabane, E. M., & Setti, I., Older workers: stereotypes and occupational self-efficacy. Journal of Managerial Psychology, 31(7), 1152–1166. 2016

Eldor, L., (2017), Public service sector: The compassionate workplace—The effect of compassion and stress on employee engagement, burnout, and performance. Journal of Public Administration Research and Theory, 28(1), 86-103.

George E, Job related stress and job satisfaction: a comparative study among bank employees Journal of Management Development Vol. 34 No. 3, 2015 pp. 316-329, 2015

Glambek, M, Anders S, Ståle E. Workplace bullying, the development of job insecurity and the role of laissez-faire leadership: a two-wave moderated mediation study. Work & Stress 32.3 (2018): 297-312, 2018

Hendriyani, C., & Raharja, S. U. J., Analysis building customer engagement through e-CRM in the era of digital banking in Indonesia. International Journal of Economic Policy in Emerging Economies, 11(5), 479-486, 2016

Hickey, S, Morris M, Hire to Rapidly Accelerate Employee Engagement : What’s the Formula, Aonhewitt Publication available in https://apac.aonhewitt.com/home/insights-at-work/hire-to-rapidly-accelerate-employee-engagement, 2018

Hornstein, H. A., The integration of project management and organizational change management is now a necessity. International Journal of Project Management, 33(2), 291-298, 2015

Jahn, C. G., & Kruse, P. ‘Partly Reversed Measures’: Critically Assessing the Management of Resistance Within Radical Changes-Accompanying Banking Employees on Their Identity Journey During Digital Transformation, 2019

Keane, M. A., Undercurrents of the Changes to Work that Automation Brings. University of Twente, 2018

Kominfo, Press Release No 53/HMKOMINFO/02/2018, available at https://kominfo.go.id/index.php/content/detail/12640/siaran-pers-no-53hmkominfo022018-tentang-jumlah-pengguna-internet-2017-meningkat-kominfo-terus-lakukan-percepatan-pembangunan-broadband/0/siaran_pers, 2018

Landy, F J., Work in the 21st century, Binder ready version: An introduction to Industrial and Organizational Psychology. John Wiley & Sons, 2016.

Liu, D., Chen, S., & Chou, T. Resource fit in digital transformation. Management Decision, 49(10), 1728–1742, 2011

Maida, M. T., Riyanto, S., & Ali, H. Effect of Job Satisfaction and Leadership Style towards Employee Productivity at PT. Asuransi Umum Bumiputera Muda 1967. Saudi Journal of Business and Management Studies (SJBMS). www. scholarsmepub. com/sjbms, ISSN, 2415-6563, 2017

Nguyen T, Phuong Dang T, Digital Banking in Vietnam Current Situation and Recommendations, International Journal of Innovation and Research in Educational Sciences Volume 5, Issue 4, ISSN (Online) : 2349–5219, 2018

Niu, H, Investigating effect of self efficacy on food service industry employees career commitment, International Journal of Hospitality Management, 29; 743-750 , 2010

Norbert K. Semmer, Nicola Jacobshagen, Laurenz L. Meier, Achim Elfering, Terry A. Beehr, Wolfgang Kälin & Franziska Tschan, Illegitimate tasks as a source of work stress, Work & Stress: An International Journal of Work, Health & Organisations, 29:1, 32-56, 2p15

Omarini, Anna. The digital transformation in banking and the role of FinTechs in the new financial intermediation scenario. International Journal of Finance, Economics and Trade (2017): 1-6. 2017

Osibanjo O, et al. Workplace Stress : Implication for Organizational Performance in a Nigerian Public University, Journal of Vilnius Gediminas Technical 2016ed, 2016

Rapp, A., Baker, T. L., Bachrach, D. G., Ogilvie, J., & Beitelspacher, L. S., Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance. Journal of Retailing, 91(2), 358-369, 2015

Riyanto, S. Effect of Motivation and Job Satisfaction on the Performance of Teachers in Mentari School Bintaro (MSB). Journal of Target, 83, 91, 2017

Richard M, Kala Bisnis Percetakan Uang Peruri Digerogoti Uang Digital, Artikel Bisnis.com, Nov 2019 Edition, 2019

Selye H. A syndrome produced by diverse nocuous agents. Nature 138(3479, July 4):32, 1936

Sitanggang L, Bankir Akui Bisnis Kartu Kredit terdisrupsi Uang Elektronik, News Data Financial Tool, Artikel Kontan Juni 2019 Edition, 2019

Teo, S. T., Pick, D., Xerri, M., & Newton, C., Person–organization fit and public service motivation in the context of change. Public Management Review, 18(5), 740-762, 2016

Van Dijk, R., & Van Dick, R., Navigating organizational change: Change leaders, employee resistance and work-based identities. Journal of change Management, 9(2), 143-163, 2009

Wang, H. J., Demerouti, E., & Le Blanc, P., Transformational leadership, adaptability, and job crafting: The moderating role of organizational identification. Journal of Vocational Behavior, 100, 185-195, 2017

Winasis S, et al, Digital Transformation in Indonesian Banking Industry : Impact on Employee Engagement, International Journal of Innovation, Creativity and Change, pending for published March 2020, 2020

Xu, Y. X., Mastura, S., & Bakar, S. A., Impact Of Work Experience, Interpersonal Relationship And Employee’s Capability On Work Stress Of Industrial Bank’s Employees In Zhengzhou, China. INTI JOURNAL, 2019(46), 2019

Published
2020-07-08
Section
Articles