The Influence of Puskesmas Head’s Role on Community Satisfaction in Pasaman District
Abstract views: 60
,
PDF downloads: 37
Abstract
This study analyzes the effect of the role of the head of the community health center on community satisfaction at UPT Puskesmas Ujung Gading, West Pasaman Regency. Community satisfaction is a function of performance impressions and expectations. If performance is below community expectations, the community feels impressed and dissatisfied. Conversely, if performance meets community expectations, the community will feel happy and satisfied. However, many people still complain about the services provided by the UPT Puskesmas Ujung Gading. This study will analyze the effect of internal roles on community satisfaction at UPT Puskesmas Ujung Gading, West Pasaman Regency, investigate the impact of external positions on community satisfaction at UPT Puskesmas Ujung Gading, West Pasaman Regency, and the effect of internal roles and external roles on community satisfaction at UPT Puskesmas Ujung Gading, West Pasaman Regency. This research will use a quantitative approach with multiple regression analysis techniques to discover these realities. Based on the analysis results, it was found that the internal role has a significant effect on community satisfaction with an Adjusted R Square table value of 0.090, which is 9%, and for a substantial deal of 0.000. External roles considerably affect community satisfaction with an Adjusted R Square table value of 0.058, 5.8%, and for a significant deal of 0.000. Internal and external functions have a positive and significant effect on community satisfaction with an Adjusted R Square table value of 0.150,
Downloads
References
Abubakar, Rifa’i. Pengantar Metodologi Penelitian. Yogyakarta: SUKA-Press UIN Sunan Kalijaga, 2021.
Daniel Bender. “DESA Optimization of variable structure Modelica models using custom annotations”. ACM International Conference Proceeding Series 2, no. 1 (April 2016): 45–54. https://doi.org/10.1145/2904081. 2904088.
Denny Suriandhi. “Pengaruh Komunikasi Interpersonal Dan Kualitas Jasa Terhadap Kepuasan Pelanggan Pelayanan Aplikasi Visa Australia Di Pt Andalan Usaha Cemerlang Jakarta Timur.” Journal of Economics & Business 8, no.2 (Juli-Desember 2019): 125-132. https://media.neliti.com/media/publications/333234-pengaruh-komunikasi-interpersonal-dan-ku-c8db2fb3.
El F. Miftah and Muharram R. Husni. “Dampak Strategi Pemasaranterhadap Keputusan Berkunjung dan Kepuasan Wisatawan ke Bumi Perkemahan Sibolangit.” Jumant 8, no. 2 (Maret 2018): 58–67. https://jurnal.pancabudi.ac.id/index.php/ JUMANT/article/view/113.
Febi, Silvia. “Pelayanan Prima Dan Kepuasan Pelanggan Di Kantor. Pelayanan Prima Dan Kepuasan Pelanggan Di Kantor Pelayanan Perbendaharaan Negara (KPPN) Makassar II.” Thesis, Universitas Negeri Makassar, 2018. http://eprints.unm.ac.id/ 10107/1/.
Herminingsih.“Pengaruh Partisipasi Dalam Penganggaran dan Peran Manajerial Pengelolaan Keuangan Daerah Terhadap Kinerja Pemerintah Daerah (Studi Empiris pada Pemerintah Kabupaten Demak)”. thesis, Universitas Diponegoro, 2009.
Ja’far. S.M. Moh, and Arif A.M. Mochamad. “Pengaruh Kepemimpinan Kepala Desa dan Efektivitas Pelayanan Pemerintah Terhaap Kepuasan Masyarakat.” Management and Education Journal 1, no. 2 (Agustus 2023): 79–86. http://mana gementeducationjournal.com/index.php/mej/article/view/.
Keputusan Menteri Pendayagunaan Aparatur Negara Nomor: 14/KEP/M.PAN/2/2017 tentang Pedoman Penyusunan Indeks Kepuasan Masyarakat https://peraturan.bpk.go.id/ Download/123385/PERMENPAN%20NOMOR%2014%20TAHUN%202017.pdf .
Lalolorang, Melinda., Arie J. Rorong, and Novie Palar. “Pengaruh Kualitas Pelayanan Publik Terhadap Kepuasan Masyarakat di Kantor Desa Kahuku Kecamatan Likupang Timur Kabupaten Minahasa Utara.” Jurnal Administrasi Publik 7, no. 99 (Januari 2021): 67-71. https://ejournal.unsrat.ac.id.
Lanin, Dasman. “Kepuasan Warga Terhadap Perkhidmatan Kerajaan Tempatan Padang Panjang.” Disertasi, Universiti Utara Malaysia, 2010.
Lanin, Dasman. “Citizen Satisfaction with Local Governance Service: The Influence of Manager Role on Public Service Improvement in Local Government.” Jurnal Tingkap 10, no. 2 (2014): 114–129. https://ejournal.unp.ac.id/index.php/tingkap/article/view/ 4417.
Lanin, Dasman. Boni Saputra, Syamsir, and Lince Magriasti. “Assessing the Mediating Effect of the Role of Public Managers Between Service Quality and Public Satisfaction of Multiple Ethnicities in Local Governments in Sumatra, Indonesia.” Public Policy and Administration 22, no. 1 (March 2023): 33-47. https://doi.org/10.5755/j01.ppaa.22.1.33725.
Lantaeda S. Brigette, J. Lengkong, and M. Ruru Joorie. “Peran Badan Perencanaan Pembangunan Daerah Dalam Penyusunan Rpjmd Kota Tomohon.” Jurnal Administrasi Publik 4, no. 48 (Oktober 2017): 1-9. https://ejournal.unsrat.ac.id/v3/index.php/JAP/arti cle/.
Nur Hidayati, A., Chriswardani Suryawati, Ayun Suryawati. “Analisis Hubungan Karakteristik Pasien Dengan Kepuasan Pelayanan Rawat Jalan Semarang Eye Center (SEC) Rumah Sakit Islam Sultan Agung Semarang.” Jurnal Kesehatan Masyarakat 2, no. 1 (Januari 2014): 9–14. https://doi.org/10.14710/jkm.v2i1.
Peraturan Menteri Pendayagunaan Aparatur Negara Dan Reformasi Birokrasi Republik Indonesia Nomor 16 Tahun 2014 Tentang.”Pedoman Survei Kepuasan Masyarakat Terhadap Penyelenggaraan Pelayanan Publik.” Mei 2023 https://www.kemhan.go.id/itjen/2017/03/10/peraturan-menteri-pendayagunaan-aparatur-negara-dan-reformasi-birokrasi-republik-indonesia-nomor-16-tahun-2014-tentang-pedoman-survei-kepuasan-masyarakat-terhadap-penyelenggaraan-pelayanan-publik. html.
Pasalong, Harbani: Kepemimpinan Birokrasi. Bandung: Alfabeta, 2021.
Peraturan Menteri Kesehatan No. 43 Tahun 2019 tentang Pusat Kesehatan Masyarakat https://peraturan.bpk.go.id/Details/ 138635/permenkes-no-43-tahun-2019.
Peraturan Menteri Kesehatan No. 75 Tahun 2014 tentang Pusat Kesehatan Masyarakat https://peraturan.bpk.go.id/Details/ 139202/permenkes-no-75-tahun-2014.
Peraturan Menteri Kesehatan Nomor 5 tahun 2020 tentang Komite Etika Penelitian dan pengembangan kesehatan nasional https://peraturan.bpk.go.id/Details/163017/permenkes-no-75-tahun-2020
Peranturan Bupati Kabupaten Pasaman Barat No.13 Tahun 2022 tentang Pembentukan Unit Pelaksana Teknik Daerah Pusat Kesehatan Masyarakat pada Dinas Kesehatan Kabupaten Pasaman Barat https://peraturan.bpk.go.id/Details/233297/per bup-kab-pasaman-barat-no-13-tahun-2022.
Poerwadarminta, W.J.S. Kamus Umum Bahasa Indonesia edisi ketiga. Online Public Access Catalog: Perpustakaan Mahkamah Konstitusi. 2007.
Rezha, Fahmi, Siti Rochmah and Siswidiyanto. “Analisis Pengaruh Kualitas Pelayanan Publik Terhadap Kepuasan Masyarakat (Studi tentang Pelayanan Perekaman Kartu Tanda Penduduk Elektronik (e-KTP) di Kota Depok)”. Jurnal Administrasi Publik 1, no. 5 (2013): 981–990. https://www.neliti.com/id/publi cations/74038/analisis.
Sugiyono, Metode Penelitian Kuantitatif, Kualitatif, dan R&D (edisi 2). Bandung: Alfabeta, 2018.
Sugiyono, Metode Penelitian Kuantitatif, Kualitatif dan R&D (Edisi Revisi). Bandung: Alfabeta, 2023.
Tjiptono, F, and Gregorius, Service, Quality & Satisfaction. Yogyakarta: Penerbit Andi, 2011.
Undang-Undang. No.6 Tahun 2014 Tentang Desa, https://scholar .google.com/scholar?hl=id&as_sdt=0%2C5&q=Undangundang+Nomor+6+tahun+2014+tentang+desa&btnG.
Undang-UndangRepublik Indonesia Nomor 36 Tahun 2009 tentang Kesehatan http://arifrohmansocialworker.blogspot.com/2011/ 02/undang-undang-republik-indonesia-nomor_8037.
Undang-Undang No. 23 Tahun 1992 tentang Kesehatan. http://tcsc-indonesia.org/wp-content/uploads/.
Wijayanto, D. Pengantar Manajemen. Jakarta: PT. Gramedia Pustaka Utama, 2013.
Zauhar, Latifah. ”Pentingnya Kepemimpinan Dalam Organisasi.” Seminar Nasional 1, no.1 (2021): 103–111. https://doi.org/ 10.31602/.v0i0.4722.
The journal operates an Open Access policy under a Creative Commons Non-Commercial Share-Alike license. Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
